Yes. In addition to weekly reports on all transactions carried out, you will get access to your personal account, where detailed statistics on your account will be available to you in real time. Any reports on transactions will be available to you 24 hours a day / 7 days a week.

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Refunds are made in the Personal Account. As a rule, funds are returned to the buyer’s card within 3-5 working days, however, the crediting period depends on the card issuing bank or on the system providing alternative payment methods.

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A payment gateway is a technical solution that allows online business owners to accept payments on the website using bank cards and other payment methods, which ensure that the legality of the transaction is verified in the shortest possible time. This gateway is the link between your website and the acquiring partner. A payment gateway is required to conduct any type of online payment.

To ensure the secure transfer of payment information between the buyer, the online merchant and the acquirer, the payment gateway protects the card data by encrypting the buyer’s confidential data, such as the card number.

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Holdback (from the English hold – retention) is a specified part of the amount of payments for a certain period of time, which is temporarily held by the acquirer as a guarantee. In the event of chargebacks, the holdback is used to cover the chargebacks and associated costs.

You can be sure that the holdback will be protected and released after a time previously agreed with the client.

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Yes, you can keep funds at paycos.net or paycos.com for extended periods.

Funds can be withdrawn from the available balance at your convenience.

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We pay reimbursement for goods / works / services received from customers to our merchants in accordance with the agreements at the connection stage, including we can transfer funds on the date following the date of the transaction. Payments are made to the client’s bank account, the details of which are also indicated in the agreement.

Paycos merchants choose a convenient period for payments to cards and other payment methods to their customers – from weekly to monthly. Payments by bank cards are made as often as it corresponds to the client’s turnover and his needs.

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There are 3 types of balance in the Paycos system:

Available balance is the funds that are available for withdrawal. If you have passed the verification, you have the opportunity at any time to apply for withdrawal of funds from the available balance.

The expected balance (Hold) is the funds that are waiting to be transferred to the available balance after the buyer pays for the item. The period for which funds are frozen depends on the type of account verification, project history, turnover, industry, risk level and other factors that are considered during project verification.

The reserve balance is a percentage (5-10%) of the received transactions, which is held for a period of 3-6 months. This is standard practice in the payment processing industry. At the end of the term, the funds will be transferred to the available balance.

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To search for a transaction in the Paycos service, you need:

– Go to the Transactions section of your personal account – this page displays a list of all transactions;
– Click on “Filter”
– Enter one or several parameters to search for a transaction (date range, amount (maximum-minimum), currency, transaction ID, etc.);

If you are unable to contact your manager or write to the mail – support@paycos.com

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To activate the payment method, you need to register – register

Verify your account and conclude an agreement.

If you are Paycos customers, then you can contact your manager or write to the address – sales@paycos.com

And you will be assisted in activating a new payment method, which will be available in your personal account.

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Yes, we support over 70 alternative payment solutions such as internet banking, wallets, prepaid cards, mobile commerce and more.

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